Case: 
SR201225-6815699

SR111225-6790664

SR111125-6699709This post is to formally express my deep disappointment and frustration with the pathetic level of customer service I have experienced from Pluxee.

I had a Pluxee card with a balance of over ₹5,000. After the card expired, I was informed that a replacement card was issued. However, till date:

❌ The replacement card is not visible in the app

❌ I have not received any physical card

❌ My money remains blocked and unusable

❌ Customer care has shown complete lack of ownership

Despite repeated follow-ups, the only response I get is creation of new service requests with no resolution whatsoever. This is not support — this is sheer negligence.

Unresolved Service Request Numbers:

Weeks have passed, and Pluxee has failed to provide even a basic update. For a company handling customer funds, this level of irresponsibility is unacceptable and alarming.

If this issue continues to be ignored, I will be left with no choice but to pursue further escalation, including:

Formal complaint with consumer grievance forums

Escalation to regulatory and banking authorities

Sharing this experience across multiple social and consumer platforms

I am tagging @Pluxee India and senior leadership here, expecting:

➡ Immediate clarity on the card status

➡ Access to my own money without further delay

➡ Accountability instead of automated case creation

Customers deserve respect, transparency, and timely resolution — not silence and excuses.

hashtag

#Pluxee

hashtag

#ServiceFailure

hashtag

#CustomerNeglect

hashtag

#Escalation

hashtag

#ConsumerRights

hashtag

#Unacceptable

Anish Sarkar Pluxee India