Privacy Policy

Effective Date: January 2, 2026

1. Data Collection: What We Collect

To process your incident reports, Swifly collects:

Account Information: Name and email address (kept private).

Evidence Files: Invoices, chat logs, and transaction screenshots.

Technical Data: IP addresses and browser types for security and fraud prevention.

2. The Swifly Masking Protocol

Our primary mission is to protect your identity while escalating your case.

PII Stripping: Before any report is shared with the public Hub or third-party advocates, our system identifies and masks Personally Identifiable Information (PII) such as home addresses, personal phone numbers, and private bank account digits.

Encryption: All uploaded evidence is stored using AES-256 encryption at rest.

3. How We Use Your Information

We use your data strictly to:

Generate structured fact-sheets for brand resolution.

Allow verified legal advocates to assess the merits of your case.

Improve our automated detection of unfair corporate patterns.

4. Data Sharing & Third Parties

Verified Advocates: We share your case details with independent legal professionals only when you request an escalation.

Corporate Entities: We share the structured report with the brand you are disputing to facilitate a resolution.

No Sale of Data: Swifly does not sell your personal data to third-party advertisers or data brokers.

5. Your Rights (GDPR & Local Privacy Laws)

You have the right to:

Access: Request a copy of all data we hold about you.

Erasure: Request the deletion of your account and associated evidence (subject to legal record-keeping requirements).

Rectification: Correct any inaccurate information in your profile.

6. Security Measures

We implement multi-layered security protocols to prevent unauthorized access. This includes SSL/TLS encryption for all data in transit and regular security audits of our Laravel infrastructure.